Return and Refund Policy

Customer service is important to us, and we want to make sure that you are happy with your purchase. However, if you need to make a return, please see below.

To make a return, please contact us at dyeingforart@gmail.com or 804 227 3466 within 30 days of purchase to let us know to expect a return. Returns will be issued as store credit, unless a refund to the original payment method is specifically requested. Shipping costs are the responsibility of the purchaser.

Upon receipt of the item(s), we will issue a store credit or refund for the cost of the item(s). Returns will be eligible for a full store credit or refund IF:

1. You have notified us that you will be returning the item.

2. The item will come back in new, undamaged condition so that it can be resold as a new item. Yarn that has been wound into a ball is not returnable.

The address for returns is 15151 Locust Level Drive Doswell, VA 23047

• No returns accepted after 45 days.
• Custom Dye orders are not eligible for refunds.
• Specials, discounts, and closeout ("destash") sales are final. No returns on items sold at a discount will be accepted.
• We cannot be responsible for shipping errors based on incorrect delivery information, nor costs or damage related to these errors.